House rules

At Lena you pull up a chair and feel at home. To keep it that way for everyone, we have a few house rules. By coming in, you agree to them.

Respect for each other

We are in this together: guests, neighbours and our team. Treat others the way you would like to be treated.

• We do not accept aggression, intimidation, discrimination or other unwanted behaviour.
• If things go wrong, we will ask you to leave.
• After serious incidents, we may refuse you entry in the future.

Alcohol and age

We love to pour, and we do so within Dutch law.

• We only serve alcohol to guests aged 18 and over.
• If in doubt, we will ask for valid ID.
• Passing alcohol on to minors is not allowed.

Entry

We may refuse you entry or ask you to leave if you:

• do not follow these house rules;
• put the safety or atmosphere of other guests at risk;
• are visibly under the influence of alcohol or drugs.

In that case, we are not obliged to refund anything you have already paid.

Drugs

Using, carrying or dealing drugs or other illegal substances is not allowed, inside or around the restaurant. We act immediately and involve the police if necessary.

Smoking

Lena is completely smoke-free inside. Smoking is only allowed on one side of our terrace.

Dogs

Your dog is welcome, as long as it is on a lead and behaves calmly. Dogs stay on the floor, not on chairs or benches. Any damage caused by your dog is your responsibility.

Safety

For everyone’s safety:

• always follow the instructions of our team;
• keep emergency exits and escape routes clear;
• we may refuse items that are dangerous or disruptive.

Cameras and security

For the safety of guests and staff, there are cameras inside the restaurant. We only review the footage after an incident and keep it for up to four weeks. If a crime is involved, we may share it with the police. Our privacy policy has the details.

On busy nights and at events, security staff may be present. Follow their instructions, just as you would those of our team.

Your belongings and damage

Please keep an eye on your belongings: we are not liable for loss, damage or theft.

We may recover the cost of any damage you cause to the restaurant, its interior or other people’s property.

Photos and video

We sometimes take photos or videos at Lena for our website and social media. By coming in, you agree that these may be used. Rather not be in the picture? Let one of us know and we will take it into account.

Reservations

Extra conditions may apply to reservations, such as:

• a time limit on tables when it is busy;
• a deposit for large groups and events;
• cancellation terms.

We always tell you these in advance, when you book.

Finally

Where these house rules do not cover something, the management decides. Thank you for your understanding, and enjoy your time at Lena.